Terms & Conditions
By registering for and using the JasaOnline services (the "Services"), you (the "Customer") agree to the following terms. This summary is provided for convenience and does not replace the full, legally binding agreement.
Definitions
The Services cover the website, the customer portal, and the SaaS products (WhatsApp Unofficial, WhatsApp Business/WABA, Laundry POS). An Account is your business workspace. A Subscription is periodic access to a product. Balance is prepaid funds for usage-based products.
Registration & accounts
You must provide accurate data and keep your credentials confidential. All activity on the account is your responsibility. One business account can hold several members with the owner, admin, or staff role, each with different authority.
Subscriptions & payment
Products are billed as a monthly recurring subscription or a prepaid balance (top-up), depending on the chosen plan. Payments are processed by a third-party provider (Duitku). Prices may change with prior notice; changes do not apply retroactively to periods already paid.
Renewal & cancellation
Subscriptions renew automatically each period unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current period and access remains active until then.
Late payment, grace period & suspension
Invoices past their due date enter a grace period. If still unpaid after the grace period, the subscription may be suspended until payment is received. Reactivation happens automatically once payment is confirmed.
Prepaid balance & refunds
A prepaid balance does not expire while the account is active, but it cannot be cashed out. For subscriptions, refund requests are reviewed case by case and are not guaranteed.
Prohibited use
You may not use the Services for spam, fraud, illegal content, or activity that violates third-party platform policies (e.g. Meta WhatsApp). Violations may result in suspension or termination without a refund.
Intellectual property
All rights in the Services, including trademarks, code, and design, belong to JasaOnline. The data you enter remains yours; you grant us a limited licence to process it in order to provide the Services.
Service level & availability
We aim to keep availability as high as possible but do not guarantee uninterrupted operation. Scheduled maintenance will be announced where possible.
Limitation of liability
The Services are provided "as is". To the extent permitted by law, JasaOnline is not liable for indirect losses, lost profits, or data loss beyond our reasonable control.
Changes to these terms
We may update these terms at any time. Material changes will be announced by email or in the portal. Continued use after a change is treated as acceptance.
Governing law
These terms are governed by the laws of the Republic of Indonesia. Disputes are first resolved by consultation and, failing that, through the applicable legal mechanisms.
Contact
Questions about these terms can be sent to legal@jasaonline.net.